Mystery Shopping - Telephone

In many cases, that first impression of your company is based on telephone contact.

Telephone mystery shopping is faster, more measurable and as a stand-alone programme can provide greater cost-effectiveness and flexibility than is possible with any other method of mystery shopping.

Andrew Lester and Associates Limited can create scenarios for business, industrial and public sector or consumer enquiries by telephone. In a highly competitive industry where the level of service you provide really does count, more and more private and public sector organisations are discovering the true benefits of using a mystery shopper. You may spend vast amounts of money on advertising and marketing your business, but what happens when those customers make contact with your staff?

We can offer a customised mystery shopping service, tailored to your exact needs and flexible enough to meet all budgets. This programme can be utilised using our national team for UK work or internationally using our International speakers. We can match the type of customer you would expect to approach your organisation and offer an accurate, reliable and value for money service, helping you to look at your business through the eyes of your customers.

This is important from the perspectives of both identifying, and putting into practice, sales technique improvements; or any other training issues. As we are an independent third party, the mystery shopping can also form part of an objective assessment of the effectiveness, or otherwise, of whatever sales training may recently have taken place or be planned for the future.
We have been running a very successful mystery shopping programme for Central Government for the past 6 years so use our experience to assist you in reaching your goals.

Ask us for a quotation, or just call us for an informal chat: we think you'll be pleasantly surprised. Mystery Shopping is a performance evaluation process and a valuable tool highlighting interaction between staff and your customers.