2007 |
Restructuring organisation and operations and
selects key outsourcing partners in the UK and abroad. This has
increased our geographical reach and field capacity, improved
our analytical and reporting capability, reduced lead times and
cut cost. For our customers this development means a better, quicker
and more streamlined management of their projects. |
2006 |
On the 1st of January Andrew Lester & Associates
which has traded since 1986 as a partnerhip became a Limited liability
company registered in England, trading as Andrew Lester &
Associates Limited, registration number 5625975. The cahnge has
been made purely for administrtaive reason and to help in the
company's continued growth.
Helen Daniels leaves the company after more than 10 years to pursue
new challenges in marketing research with TRADA. |
| 2005 |
David Lindsay joins the company
as Projects Director, taking over from Karen Boyce who leaves
the company after almost 10 years to pursue personal interests. |
|
The in-house global CATI call centre increased
to 50 seat capacity as a response to increased demand. |
2004 |
Andrew Lester & Associates
forms a strategic partnership agreement with The Strategia Group
(www.strategiagroup.net), a leading consultancy group providing
its services to companies in the postal, freight, IT, telecoms,
banking and insurance sectors. |
2003 |
Carol Chesters, Junior
Partner, retires after 18 years with the company. |
|
Kjetill Howard joins the
company as Partner and Marketing Director. |
2002 |
A contract with a leading
dental healthcare company sees the introduction of a new division
within Andrew Lester & Associates. |
|
A major contract with
a global express operator builds on the expertise acquired after
running the international market monitoring programme on behalf
of IPC for 10 years. |
2000 |
In-house global CATI call
centre increased to 40 seat capacity. |
|
Having principally dealt
with marketing research for the mail and logistics market, Andrew
Lester & Associates adds new sectors to its research activity
with two new contracts from the industrial materials market. |
|
Andrew Lester & Associates
signs a strategic partnership agreement with Peter Farmer Associates,
(www.cavendishhouse.com), a company specialising in Mergers and
Acquisitions in the freight and logistics arena. |
|
The ISO 9001 accreditation
is supplemented by the BS 7911 - the British standard for managing
research projects. This covers every stage and every aspect of
conducting a market research project. |
1998 |
Fully integrated CATI
is brought in with the introduction of the state-of-the-art Ronin
telephone interviewing system. |
1996 |
The market intelligence
project is supported by 19 IPC members. |
|
Andrew Lester & Associates
wins the contract from the EPG group in Brussels to conduct a
mystery shopping project involving collection of price and service
information from more than 100 parcels carriers in 16 European
countries. |
|
Helen Daniels joins the
company to manage the development of a domestic version of the
Market Intelligence System. |
1995 |
Andrew Lester & Associates
achieves the ISO 9001 quality accreditation. |
|
Karen Boyce joins the
company as Project Manager. |
1994 |
The market intelligence
project is supported and funded by 14 IPC members. |
|
Andrew Lester & Associates
wins the contract from IPC to continuously provide news and competitor
intelligence. A new 'Market Intelligence' department is established.
|
|
Due to expansion Andrew
Lester & Associates relocates to Thames Park, Wallingford.
In-house global call centre with 25 CATI stations established. |
1993 |
The IPC board and shareholders
decide that the IPC Market Intelligence System will become a self-funded
project. At the same time it is decided that the system shall
not only continuously feed supporting members with data on the
international outbound express courier market, but also on the
outbound letters and parcels markets. |
|
The software is changed
to run on a Microsoft Windows 3.1 platform. |
|
Andrew Lester joins in
a sales promotion tour to visit IPC's members throughout the world.
By the end of 1993 seven IPC members become funding members of
the market intelligence project. |
1992 |
Andrew Lester & Associates
moves its premises to the Coach House in Wallingford. In-house
call centre established with 10 telephone research stations.
|
|
Bernadette Kozlowska joins
the company as Field Manager. |
|
First version of the IPC
Market Intelligence System launched. The system is fed with test
data on the outbound express courier market collected by the newly
established international call centre operating on a 24/5 basis.
|
1991 |
Prototype of the revolutionary
market analysis software, the IPC Market Intelligence System,
is presented to IPC . The software undergoes further refinement
and the data collection strategy is improved. |
1990 |
Andrew Lester & Associates
win a £240,000 contract to develop a software and data collection
package to collect key market intelligence data on behalf of the
International Post Corporation. |
|
The company is invited
to draw up a concept for the development of a global Market Intelligence
System on behalf of Brussels-based International Post Corporation
(IPC), an association of 21 postal operators in Europe, North
America and Asia. |
1989 |
The company completes
more than 50 projects in two years under the UK Government sponsored
Marketing Help Scheme. |
1988 |
Andrew Lester & Associates becomes one of
200 consultants on the Chartered Institute of Marketing's register. |
1987 |
The company wins a major contract with CEPT,
the European Restricted Union under the UPU (Universal Postal
Union) |
1986 |
Andrew Lester establishes the company. Carol
Chesters joins as junior partner and associate. |
